Shipping & Returns

Shipping Information

TURNAROUND

All orders are shipped within 48 hours Monday - Friday 8am – 5pm. With Australia Post

ORDER TRACKING

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

SHIPPING RATES

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

BACK ORDERS

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Easy Returns & Exchanges

Ataraxia by Morgan Drew do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item on our site. We do not issue refunds due to change of mind.

However, we realize that exceptional circumstance can take place with regard to the quality of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

• non-delivery of the product: Claims for non-delivery must be submitted to us within 14 days from the order placing date. Otherwise the product will be considered received.
• major defects: although all of our products are thoroughly tested and examined before release, unexpected defects may occur (damaged goods) Such issues must be submitted to us directly.